Our support doesn't end when you buy our software. Our specialist Alterian Professional Services team (APS) are on hand to make sure your implementation goes smoothly and that all your training and delivery needs are met.
APS is made up of several functions - Consulting, Training and Support.
Consulting
We will ensure your implementation goes as smoothly as possible, by following a tried and tested framework of proven project methodologies, project management, documentation and regular quality audits. We also offer ad-hoc project assistance if you need us to. For more information, ask us about our Implementation Methodology.
Training
We offer a wide range of product-specific courses, designed to provide practical and useful experience to new users from both technical and non-technical backgrounds. They are usually held at our offices, but we are happy to come to you if necessary. Please visit our Training pages for more information on courses available.
Support
Once your software is installed, we continue to support you. We offer a range of Product Support options, which allow you to choose the level of service you need - this can be from standard business hours to full time, 24/7 support. All our Support levels allow unlimited calls to the Support desk and free access to our Extranet. Further information can be found in the Technical Support section.