CX Starts With a Z
What was the digital landscape like when you were a kid? Vastly different than it is today for Gen Z, that’s for sure. As a marketer, you’re are responsible for CX strategy. How can you intelligently adapt to various age brackets, especially generations outside of your own?
5 Things That Shaped Campaign Management and Marketing
What are the inventions, ideas, and innovations, that have made modern campaign management and marketing as we know it today? There are five things with the most influence shaping our industry, and they each have something in common.
Too Many Tools?
The Marketing Technology Supergraphic 2017 show 5,000+ companies in martech. Do marketers have too many tools, or just not the right ones?
The Millennial Expectation
Thanks to technology, Millennials are just the first wave of people that have been brought up with increasingly high standards for customer experience.
Customer Experience is Everything: Forrester Consumer Marketing Forum 2017
There has been a notable and growing focus on CX within the industry as the relationship between brands and consumers evolves.