Transforming how businesses understand customer journeys
Journey Insight gives you visibility beyond your brand—so you can fix broken journeys, reduce costs, and increase customer lifetime value.
Pioneering journey intelligence
Journey Insight is the only platform that combines one of the world’s largest customer behavior data sets with advanced AI.
While most tools analyze what happens inside a brand’s owned channels, we reveal the unseen majority of decisions happening elsewhere—transforming them into insights businesses can act on.
Make data-driven decisions with real ROI for your business
Alterian’s Real-Time CX Platform allows your teams to see, understand, act, and optimize customer journeys at scale and respond to customer needs in real-time.
JOURNEY INSIGHT
Advanced Customer Journey Analytics
Harness the power of AI to discover actionable insights & analytics from your customers across your entire industry.
JOURNEY ACTION
Real-Time Journey Orchestration
Optimize customer journeys across your existing systems to deliver relevant content in true real-time with ease.
Innovative, industry-leading solutions
Our expertise and innovation has been acknowledged as a recurring standout by trusted industry analysts like Forrester.
In the most recent Forrester Wave™ report, Alterian received the highest scores possible in 18 criteria, including:
Customer journey analytics
Real-time journey orchestration across channels
Scalability
Generative AI
Innovation
Make CX a true business asset
Partners
Our network of global partners uses our leading Real-Time CX Platform to help their clients deliver successful real-time, customer-orchestrated journey programs.
Learn more about becoming an Alterian Partner ❯
Clients
We work with hundreds of businesses worldwide, empowering them with the technology and journey insight they need to optimize customer experiences and outperform the competition.
See how Alterian can enhance your business ❯
See the latest CX insights
Unlocking customer experience success with Journey Insight
Explore CX priorities, real-world case studies, and see how Journey Insight uses behavioral and competitor data to cut churn, boost ROI, and optimize digital experiences.
Mastering customer journey management in 2025
Learn how to overcome roadblocks and prove ROI for essential journey management, maximize the potential of customer journeys, and deliver exceptional customer experiences.
CX Research Report: Customer Journey Success 2024 - 2025
Explore insights from 100 global leaders, learn how to overcome CX roadblocks, prove ROI to executives, and see how AI will shape customer journey success in 2025.
See customer journeys beyond your brand
Where are your customers when they're not with you? See the entire online customer journey with Journey Insight.