Forrester Wave Leader 2020

Alterian named as a leader in the Journey Orchestration Wave™, Q2 2020 as a vendor delivering real-time personalization, offers and next steps in the journey. According to the report, Alterian focuses on:

  • Rapid time-to-value
  • Simple adoption
  • Real-time insights to action

Alterian received the highest scores possible in the criteria of Journey Orchestration, Visualization, Client Experience, Usability, and the Commercial Model.

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Alterian's Journey Orchestration

Beyond Marketing

Create a seamless experience for every customer in real-time and at every touchpoint by connecting all your operational, sales, service and marketing channels.

Real-time Orchestration

Alterian syncs up all the moving parts of your business and allows you to think, act, and evolve in real-time to deliver consistent customer experience across channels.

AI & Machine Learning

Armed with the knowledge of ‘what was’ and ‘what is’, the Alterian CX Real-Time platform then turns insights into action to predict ‘what could be’ with AI & Machine Learning.

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