Personalize messaging in the moment, no matter when or where your customers interact.
The Adaptive Customer Experience™ has arrived!
The Adaptive Marketer™ Approach
Customer journey maps don’t work anymore because channels don’t talk to one another.
We turn these...
Customer Journey Maps
- Batch and blast email marketing
- Linear channel-centric triggers
- Multiple inconsistent experiences per customer
- Delayed channel-centric personalization
- Siloed audience segmentation
- Static reports & analytics
- Multiple disconnected tools
Into these…
Opportunity Trees™
- Adaptive real-time email marketing
- Dynamic real-time adaptive decisions
- One consistently relevant experience per customer
- In-the-moment customer-centric personalization
- Holistic audience segmentation
- Real-time reports & actionable insights
- One unified platform
Never miss another opportunity again.
Combine all historical customer information (slow data) with in-the-moment behavior (fast data) during each interaction to stay relevant faster than your customer can blink.
Chameleon
The Adaptive Customer Experience™ Platform: Do more with less using one tool.
Insights
Access and manage the full extent of each customer relationship in a matter of seconds
- Customer & Campaign Analytics
- Real-Time Results & Reporting
- Adaptive Marketer™ Data Environment
Campaign Manager
Orchestrate a consistently relevant Adaptive Customer Experience in full context
- Real-Time Campaign Management
- Adaptive Marketing Automation
- Omni-channel orchestration
Dynamic Decision Engine
Adapt to each customer in real time with in-the-moment personalization on any channel
- Adaptive Email & Trigger Campaigns
- Adaptive Data Mobilization
- Adaptive Identity Management
