Alterian named as a leader in the Journey Orchestration Wave™, Q2 2020 as a vendor delivering real-time personalization, offers and next steps in the journey. According to the report, Alterian focuses on:
Alterian received the highest scores possible in the criteria of Journey Orchestration, Visualization, Client Experience, Usability, and the Commercial Model.
Create a seamless experience for every customer in real-time and at every touchpoint by connecting all your operational, sales, service and marketing channels.
Alterian syncs up all the moving parts of your business and allows you to think, act, and evolve in real-time to deliver consistent customer experience across channels.
Armed with the knowledge of ‘what was’ and ‘what is’, the Alterian CX Real-Time platform then turns insights into action to predict ‘what could be’ with AI & Machine Learning.