Alterian Software Holdings LLC together with its affiliates and subsidiaries (“Alterian”, “we”, “our”) is committed to protecting your privacy and meeting our legal obligations when you visit our website, make contact with us or when we have collected your details as a customer or a supplier.
Website Visitors & Persons Contacting Us
When you contact us using the web form on our website, a corporate email account (such as email@example.com) or through one of our social channels (including Twitter and LinkedIn) we collect the information you provide to us.
This typically includes your name, email address, telephone number and company / employer’s name (where applicable) and any additional information you include in your message.
For more details see the section on cookies, below.
Customers & Suppliers
If you are a customer, partner or supplier, we collect personal data about our key contacts at your organisation. This includes their name and business contact details including email address, telephone number, job title and company / employer’s name.
If you are a prospective customer, we collect personal data about individuals in your organisation who are likely to be interested in our products and services, including their name, business email address, business telephone number, job title and company / employer’s name.
We use your personal data for the following purposes:
We do not sell your personal data to any third party.
Our legal basis for collecting and processing your personal data as described above, will depend on the relationship we have with you.
If we rely to your inquiry, it is in our legitimate business interests to respond to you.
It is also in our legitimate business interests to develop a sales relationship with, and market our products and services to you; to provide you with our services if you are a customer; to monitor and analyse use of our software for reasons of security and improvement; and to manage our relationship with you as a supplier.
Where you have subscribed to our newsletter or other direct marketing communications, we send these to you with your consent. You can withdraw your consent and unsubscribe at any time using the ‘unsubscribe’ link in our emails or by contacting us at firstname.lastname@example.org.
In some cases, we may have a legal obligation to collect and use your personal data. It is also in our legitimate interests to use your personal data to detect and prevent money laundering, fraud and other illegal activities.
We will share your personal data with suppliers to our business who process data on our behalf. This includes, for example, cloud service and SaaS providers. In such cases, our suppliers are data processors and may only use the data in line with our instructions and not for any other purpose.
Alterian is a global business and as such your personal data may be shared with our subsidiaries in the UK or Australia to respond to your inquiry properly, for the purposes of our relationship.
It is possible that we may be required to share your data to comply with applicable laws or with valid legal processes, such as in response to a court order or with government or law enforcement agencies.
If you are in the European Economic Area (EEA) and your personal data is collected in or processed by our subsidiary Alterian Software Limited, your information will be shared with Alterian Software Holdings LLC in the US and/or with Alterian Software Pty Ltd in Australia. Your information may also be transferred outside the EEA when it is shared with suppliers to our business, including cloud service and SaaS providers.
We have implemented Standard Contractual Clauses approved by the European Commission to ensure an adequate level of data protection where your personal data is transferred to countries outside the EEA including between Alterian affiliate companies.
We will retain your personal data for as long as it necessary for the purpose of our relationship or until you object to us processing it or withdraw your consent.
You have rights relating to your personal data, subject to local data protection laws. Depending on these laws and, in particular, if you are located in the EEA or the UK, these rights may include:
If you are in the EEA or the UK, you will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, please contact us at email@example.com.
You can also complain to a data protection supervisory authority if you are in the EEA. Contact details for supervisory authorities in the European Union are available here and for the UK supervisory authority the contact details are available here.
Alternatively, you can write to us at Alterian, 1550 Larimer Street, Suite 105, Denver, CO 80202, USA.