WHAT ARE CUSTOMER-LED JOURNEYS AND WHY ARE THEY SO IMPORTANT?

To stay ahead, businesses must prioritize their customer needs and deliver relevant experiences using customer journey analytics and real-time journey orchestration.

In the ever-evolving landscape of customer experience, businesses must be laser-focused on customer needs to stay ahead. The future belongs to businesses that harness the transformative power of AI to understand, predict, and deliver seamless individualized customer journeys.

Leading businesses around the world have recognized that customer-led journeys and digital transformation are the cornerstones of success. Achieving this vision requires robust AI-powered customer journey analytics and real-time journey orchestration technology.

Alterian’s Real-time CX Platform brings together the power of Customer Journey Analytics and Journey Orchestration into one easy-to-use platform. Harnessing the power of AI, it’s proven to deliver rapid time to value and help businesses achieve their customer-led transformation goals.

EMPOWERING CUSTOMER-LED TRANSFORMATION WITH ALTERIAN’S REAL-TIME CX PLATFORM

Drive your journey transformation with Alterian’s leading Real-Time CX Platform. Powerful Customer Journey Analytics, enhanced by Journey Discovery, uncovers new and valuable insights about customer behavior and interactions, visualized through customer journeys. This allows you to pinpoint issues, uncover opportunities, and identify the impact journeys are having on business goals. Leveraging these insights, Real-Time CX’s Journey Orchestration technology utilizes advanced AI technology to solve journey pain points and deliver optimized individualized customer experiences in real-time.

ALTERIAN REAL-TIME CX DRIVES INSIGHT TO ACTION

JOURNEY DISCOVERY

Leverage AI to uncover the hidden journeys buried in data

AI-POWERED INSIGHTS

Identify the impact of customer journey behavior on business objectives

ORCHESTRATION PLAYBOOKS

Simple implementation delivering rapid time to value

REAL-TIME INDIVIDUALIZATION

Delivered in real-time using the power of AI

OMNICHANNEL INTEGRATION

Seamlessly integrate channels to listen and action journeys in real-time

FORRESTER WAVE LEADER 2024

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Alterian’s Real-Time CX is a multi-award-winning solution, and was recognized as a leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2024.

We received the highest scores possible in 18 criteria, including customer journey analytics, customer journey orchestration across channels, scalability, generative AI and innovation.

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KICK START YOUR CUSTOMER JOURNEY TRANSFORMATION WITH JOURNEY DISCOVERY

Harness the power of AI-driven insights to unveil hidden opportunities, streamline operations, and deliver exceptional experiences. Whether you are new to Customer Journey Analytics or seeking to elevate your existing strategies, Journey Discovery is your launchpad to start your customer-led journey transformation.

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ALTERIAN IN ACTION

Read our latest case studies and find out how Alterian's Real-Time CX Platform is helping businesses change the game

BANKING CASE STUDY - UNDERSTANDING CUSTOMERS THROUGH JOURNEY INSIGHTS

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BANKING CASE STUDY – UNDERSTANDING CUSTOMERS WITH JOURNEY ANALYTICS

TRAVEL CASE STUDY - INCREASING CONVERSION WITH REAL-TIME CX

Travel Case Study

TRAVEL CASE STUDY – INCREASING CONVERSIONS USING INDIVIDUALIZATION 

CX REPORT: THE STATE OF CUSTOMER JOURNEY EXPERIENCE

Alterian has partnered with CX Network to conduct market research into “The State of Customer Journey Experience 2023 – 2024”.

Download the report to discover insights from 100 global leaders, benchmark your CX and customer journey strategies, and navigate the future of CX.

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READY TO DISCOVER THE POWER OF REAL-TIME CX?

Find out how we can help with your real-time customer journeys today.

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