Customer expectations have changed – they expect brands to know them, personalize content and deliver next best actions – all in real-time across every touchpoint. A platform that has both Journey Analytics and Journey Orchestration enables this experience.
“As customers embrace new, never-before-seen behaviors, journey orchestration can help your firm now to…Understand new customer behaviors as they happen.” Forrester
A customer-led transformation is occurring within businesses around the world. Brands seek to become more customer-centric and need help to understand their customers and leverage customer insights to action superior end-to-end experiences. Customer journey analytics and journey orchestration software gives brands the ability to solve this problem whilst also reducing cost, increasing revenue, and delivering better customer satisfaction.
Alterian’s Real-time CX platform combines the power of journey analytics and journey orchestration into one easy-to-use, scalable software platform that is proven to deliver rapid time to value and help companies complete their customer-led transformation.
Alterian helps companies complete the customer-led transformation with easy-to-use, scalable journey analytics and journey orchestration software that is proven to deliver rapid time to value.
Alterian was named as a leader in the Journey Orchestration Platforms Wave™, Q2 2022 as a leader that is “integrating with existing systems to enable real-time next-best experiences across channels.“
Alterian’s Real-time CX platform helps businesses:
Alterian received the highest scores possible in 15 criteria, including Journey Orchestration, Journey Behavior Analysis, Client Experience, Usability and Scalability