Journey Discovery

Real journeys, Real insights, Rapid understanding

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Journey Discovery helps brands harness their rich customer journey data to optimize CX performance, all without sacrificing time, productivity, or profits.

Know actual customer behavior

Understand customer journey value

Know why journeys don't work

Pinpoint journey improvements

Identify journeys to orchestrate

Journey Discovery

JOURNEY DISCOVERY IS BUILT EXCLUSIVELY FOR CUSTOMER JOURNEY DATA

Leveraging powerful AI, Journey Discovery rapidly uncovers your customer’s true journeys and behaviors and gives the insights you need to understand and optimize your CX performance.

Watch our product video and experience the power of Journey Discovery first hand.

HARNESS THE POWER OF UNDERSTANDING

Alterian’s Journey Discovery rapidly uncovers the true behaviors and cross-channel journeys of your customers so you can accurately see the impact they are having on business KPIs.

  • Identify known and unknown journeys across all channels.
  • See actual journey steps customers take at an individual level.
  • Identify journey friction points and prioritize fixes.
  • Quantify and measure actual journey performance against mapped journey data.

FULL JOURNEY VISIBILITY END-TO-END

Built-in integrations and no-code connectors allow seamless integration of Journey Discovery into your existing setup. It connects siloed systems and channels across your tech stack and creates end-to-end visibility of cross-channel behavior across the entire customer journey lifecycle.

  • Connect all siloed channels and systems across your business.
  • Unified view of real customer journeys in one central place.
  • End-to-end visibility of your customers’ actual interactions across channels.
  • See the actual steps customers take as they create and navigate their unique cross-channel journey.

UNLOCK ACTIONABLE INSIGHTS USING AI

Powerful AI analyzes billions of customer interactions across all channels and uncovers valuable insights in a fraction of the time it would otherwise take. See how journeys are performing, pinpoint issues, and identify how journeys are affecting revenue, cost, churn, and customer satisfaction.

Journey Discovery is ideal for time-poor teams that have undertaken some form of journey mapping or journey analysis but don’t have the level of understanding they need – or the time or resource to get it – to optimize CX performance. In conjunction with Alterian’s Customer Journey Analytics visualizations and dashboards, teams gain greater visibility and understanding that provides a competitive edge.

READY TO UNLOCK THE POWER OF UNDERSTANDING WITH JOURNEY DISCOVERY?

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