Leveraging powerful AI, Journey Discovery rapidly uncovers your customer’s true journeys and behaviors and gives the insights you need to understand and optimize your CX performance.
Watch our product video and experience the power of Journey Discovery first hand.
Alterian’s Journey Discovery rapidly uncovers the true behaviors and cross-channel journeys of your customers so you can accurately see the impact they are having on business KPIs.
Built-in integrations and no-code connectors allow seamless integration of Journey Discovery into your existing setup. It connects siloed systems and channels across your tech stack and creates end-to-end visibility of cross-channel behavior across the entire customer journey lifecycle.
Powerful AI analyzes billions of customer interactions across all channels and uncovers valuable insights in a fraction of the time it would otherwise take. See how journeys are performing, pinpoint issues, and identify how journeys are affecting revenue, cost, churn, and customer satisfaction.
Journey Discovery is ideal for time-poor teams that have undertaken some form of journey mapping or journey analysis but don’t have the level of understanding they need – or the time or resource to get it – to optimize CX performance. In conjunction with Alterian’s Customer Journey Analytics visualizations and dashboards, teams gain greater visibility and understanding that provides a competitive edge.