Alterian’s Real-Time CX Platform combines the power of AI with advanced Customer Journey Analytics and Real-Time Journey Orchestration to accelerate your business’s customer-led journey transformation and allow you to achieve more.
See, understand, act, and optimize customer journeys at scale and deliver the next best experience to your customers in real-time, every time. Not only does this ensure consistently exceptional customer experiences, it also helps to reduce churn, increase customer satisfaction, drive sales, and alleviate friction points across all touchpoints.
AI-powered real-time journey behavior analysis
Journey Orchestration designed for usability and time to value
Best in class client experience committed to achieving your goals
Simple built-in integrations and connectors to existing tools
Simple scalable setup model for any use case or business need
Global partner network of CX, marketing and technology leaders
Gain actionable insights across the business with Alterian’s Journey Discovery, built into Customer Journey Analytics. Discover and understand how customers are interacting across all touchpoints, and benefit from AI-driven analysis of customer behavior and intentions. Easy visualizations and real-time dashboards allow you to track journeys and identify the impact on business outcomes.
DISCOVER CUSTOMER JOURNEY ANALYTICS
Design, manage and optimize the delivery of individualized customer experiences in real-time across every channel. Journey Orchestration allows you to deliver best-in-class customer experiences that allows individuals to achieve their journey goals while simultaneously ensuring your business objectives are met.
DISCOVER JOURNEY ORCHESTRATION
Alterian’s advanced Journey AI technology allows you to better understand customer behavior and individualize journeys around the clock based on customer needs in the moment. Easily import models to score in real-time, verify customer journey results you have tested, run tests to activate best performing content, predict next steps, and orchestrate next best actions or most relevant message.
DISCOVER JOURNEY AI
Alterian Real-Time CX Platform is designed to deliver sub-100-millisecond decisions. Utilizing the latest technology and cloud infrastructure, it runs around the clock, with no downtime – just like your customers. From the moment it’s setup, time to value is rapid.
Our secure RESTful APIs and out-of-the-box connectors makes set up and integration easy and ensures rapid time to value. This alleviates any disruptions to daily operations and means there’s no need to rip and replace existing systems.
Identify breakpoints in cross-channel journeys & deliver personalized next-best actions that increase conversions
Identify high-volume, high-cost journeys and orchestrate low-cost solutions.
Drive significant uplift in CSAT scores by delivering individualized real-time experiences customers want.
Alterian has partnered with CX Network to conduct market research into “The State of Customer Journey Experience 2023 – 2024”.
Download the report to discover insights from 100 global leaders, benchmark your CX and customer journey strategies, and navigate the future of CX.
Alterian’s Real-Time CX is a multi-award-winning solution, and was recognized as a leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022.
We achieved the highest scores possible in 15 criteria, including Journey Orchestration, Journey Behavior Analysis, Client Experience, Usability and Scalability.
Start your journey, your way today with Alterian.