Enable True Real-Time Decisioning
Designed for Performance
Created with the Latest AI Technology
Integrate your Systems
Integrating Customer Service Across All Channels
Rapid Time to Value
Connect Brand and Customer Initiated Activity
Insight Driven Rules Based Decisioning
Getting to know your customers and how they behave is easy with Alterian’s Real-Time CX Platform. See how customers actually interact across all of your touchpoints, see where they pause or break the journey, and spot opportunities to improve each journey. Clear, out-of-the-box journey analytic dashboards provide key business metrics to show how your initiatives deliver return on investment.
Take control of designing your journeys across all touchpoints with the Alterian Real-Time CX Platform. Whether it is delivering Next Best Actions, Personalized Recommendations or Helping Channel Switching, designing journeys is straightforward. Using Journey Experience Designer, business users take ownership of journeys and orchestrate, without relying on teams of developers and system owners.
Take advantage of powerful AI and machine learning capabilities to automate recommendations and testing. Easily import models to score in real-time, continually run tests activating the best performing content and predict each consumers next behavior. Check out the results of tests and initiatives in dashboards.
Simple-to-use, secure RESTful APIs and out-of-the-box connectors from Alterian deliver real-time connectivity with customer activity across your organization. Alterian integrates slow-moving batch data – historic customer transactions, customer segmentation – with individual journey choices and fast data to facilitate real-time decisions and develop an understanding of each customer journey.
Alterian’s Real-Time CX Platform is designed to deliver sub 100 millisecond decisions for clients even during their busiest periods. Taking advantage of the latest technology and cloud infrastructure, it runs all day, every day, with no downtime – just like customers. When traffic is high, the system expands to deliver the same speed and performance.
Alterian's leading Real-Time CX technology delivers personalization to consumers in real-time, insight and AI-driven decisioning, can integrate and turbo-charge existing channels and systems without having to rip and replace your current technology.