Real-Time Customer Experience Platform

Track, predict, and greet your customers at every click of their journey experience.

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Platform Features & Benefits

Faster Decisions

Enable True Real-Time Decisioning

Designed for Performance

Created with the Latest Technology

Integrate your Systems

Integrating Customer Service Across All Channels

Rapid Time to Value

Connect Brand and Customer Initiated Activity

Better Decisions

Insight Driven Rules Based Decisioning

Journey Analytics

Getting to know your customers and how they behave is easy with Alterian’s Real-Time CX Platform. See how customers actually interact across all of your touchpoints, see where they pause or break the journey, and spot opportunities to improve each journey. Clear, out-of-the-box journey analytic dashboards provide key business metrics to show how your initiatives deliver return on investment.

  • View behavior across all channels
  • Immediately see the benefits of initiatives
  • View Business focused reports
  • See the outcome of tests

 
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Journey Orchestration

Take control of designing your journeys across all touchpoints with the Alterian Real-Time CX Platform. Whether it is delivering Next Best Actions, Personalized Recommendations or Helping Channel Switching, designing journeys is straightforward. Using Journey Experience Designer, business users take ownership of journeys and orchestrate, without relying on teams of developers and system owners.

  • Faster and Easier Changes
  • Rapid Time to Value
  • Take Control
  • Recommend Next Best Actions

 
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Integrations & connectors

Simple-to-use, secure RESTful APIs and out-of-the-box connectors from Alterian deliver real-time connectivity with customer activity across your organization. Alterian integrates slow-moving batch data – historic customer transactions, customer segmentation – with individual journey choices and fast data to facilitate real-time decisions and develop an understanding of each customer journey.

  • Fully Empower Channel Capabilities with Real-Time Customer Context Data
  • Integrate Customer Service Across All Channels
  • Online and Offline Integration
  • Enable Rapid Digital Transformation

 
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AI & Machine Learning

Take advantage of powerful AI and machine learning capabilities to automate recommendations and testing. Easily import models to score in real-time, continually run tests activating the best performing content and predict each consumers next behavior. Check out the results of tests and initiatives in dashboards.

  • Machine Learning & AI Driven Decisions
  • Better Real-Time Decisioning
  • Automated Testing
  • Utilise Existing Models

 
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Speed at Scale

Alterian’s Real-Time CX Platform is designed to deliver sub 100 millisecond decisions for clients even during their busiest periods. Taking advantage of the latest technology and cloud infrastructure, it runs all day, every day, with no downtime – just like customers. When traffic is high, the system expands to deliver the same speed and performance.

  • Enable Sub 100 Millisecond Real-Time Decisioning
  • Automatically Scales
  • Runs 24x7x365 with Zero Downtime
  • Highly Resilient and Distributed Architecture

 
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Alterian's Real-Time Customer Experience Platform

Alterian's leading Real-Time CX technology delivers personalize to consumers in real-time, insight and AI-driven decisioning, can integrate and turbo-charge existing channels and systems without having to rip and replace your current technology.

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