Transforming customer journey experiences into a competitive edge requires a truly holistic approach. It’s all about treating every touchpoint as an opportunity to foster customer relationships. AI is pivotal in this evolution and journey insights form the backbone of every customer interaction and experience enhancement. Hear Forrester experts explain why Customer Journey Solutions are more important than ever and why Alterian is a leader in customer journey analytics and orchestration.
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Alterian has been named as a leader in the Customer Journey Orchestration Wave™, Q2 2024. Alterian received the highest scores possible in 18 criteria, including customer journey analytics, customer journey orchestration across channels, scalability, generative AI and innovation.
Forrester named Alterian as a journey orchestrations platform leader that “Is a great fit for CX and marketing teams that need a quick journey view of an industry as well as AI-powered real-time journey behavior analysis.”
Alterian’s Real-Time CX Platform includes:
Alterian believes the Wave Report cements and affirms our Real-Time CX solution as a technology leader in Journey Orchestration and Journey Analytics Platforms.
Alterian empowers companies to achieve their goals by delivering real-time customer journey insights, and enhancing customer experiences through our AI-powered journey analytics and orchestration technology.
Named as a Leader, Alterian’s Real-Time CX Platform helps businesses become more customer journey-centric. Our AI-driven platform discovers and understands customer journeys, leveraging insights to orchestrate the best experiences across all channels in real-time.
This is why we believe Forrester evaluated the nine most significant solutions, including ours, recognizing us as a leader in Customer Journey Orchestration Platforms for Q2 2024.
Ready to take the next step? Contact us to find out how we can help with your real-time customer journeys.