Customer-led companies are outperforming their competition. Often those that are lagging are trying to solve their problems with outdated systems and processes using a brand-led approach. Now, it is more important than ever to invest in the right customer journey solution to help you stand out from the crowd and deliver your customer the experience they demand. Hear from the Forrester experts why Journey Orchestration is more important than ever and how Alterian’s journey orchestration solution can help.
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Alterian received the highest scores possible in 15 criteria, including Journey Orchestration, Journey Behavior Analysis, Client Experience, Usability and Scalability. Forrester named Alterian as a journey orchestrations platform leader that is “integrating with existing systems to enable real-time next-best experiences across channels.”. Alterian’s Real-time CX platform achieves this through the use of AI that automates and optimizes cross-channel customer individualization at scale.
Alterian’s Real-time CX platform helps businesses:
Alterian believes that the Wave Report cements and affirms our Real-time CX solution as a technology leader in Journey Orchestration and Journey Analytics Platforms.
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Alterian helps companies achieve their goals by delivering the best experiences to their customers in real-time through the power of our journey analytics and journey orchestration technology.
Alterian’s Real-Time CX Platform, has been named as a Leader in 2022 as we help businesses be more customer-centric. Our leading CX platform discovers and understands your customer’s journeys, leveraging this insight to orchestrate the next best customer experience across all channels in real-time with the power of AI.
After benchmarking our solution against a range of criteria Forrester agrees and that is why we have been named as a leader for Journey Orchestration platforms Q2, 2022.
Ready to take the next step? Contact us to find out how we can help with your real-time customer journeys.
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