HARNESS THE POWER OF UNDERSTANDING

Alterian’s Journey Discovery rapidly uncovers the true behaviors and cross-channel journeys of your customers so you can accurately see the impact they are having on business KPIs.

• Identify known and unknown journeys across all channels.
• See actual journey steps customers take at an individual level.
• Identify journey friction points and prioritize fixes.
• Quantify and measure actual journey performance against mapped journey data.

FULL JOURNEY VISIBILITY END-TO-END

Built-in integrations and no-code connectors allow seamless integration of Journey Discovery into your existing setup. It connects siloed systems and channels across your tech stack and creates end-to-end visibility of cross-channel behavior across the entire customer journey lifecycle.

• Connect all siloed channels and systems across your business.
• Unified view of real customer journeys in one central place.
• End-to-end visibility of your customers’ actual interactions across channels.
• See the actual steps customers take as they create and navigate their unique cross-channel journey.

UNLOCK ACTIONABLE INSIGHTS USING AI

Powerful AI analyzes billions of customer interactions across all channels and uncovers valuable insights in a fraction of the time it would otherwise take. See how journeys are performing, pinpoint issues, and identify how journeys are affecting revenue, cost, churn, and customer satisfaction.

Journey Discovery is ideal for time-poor teams that have undertaken some form of journey mapping or journey analysis but don’t have the level of understanding they need – or the time or resource to get it – to optimize CX performance. In conjunction with Alterian’s Customer Journey Analytics visualizations and dashboards, teams gain greater visibility and understanding that provides a competitive edge.