Alterian’s Journey AI is embedded into our Real-Time CX Platform to supercharge the speed and scalability of our Customer Journey Analytics and Customer Journey Orchestration capabilities. Journey AI has the power to analyze billions of individual cross-channel customer interactions and help group them into the most critical journeys impacting business goals. By recognizing patterns in customer behavior, Journey AI predicts the steps a customer will likely take and decides to deliver the individualized next best experience for each customer in real-time.
Journey AI saves customer experience teams from investing time and resources into manual journey analysis. It takes the guesswork out of decision-making, makes it simple to understand and leverages insights discovered in journeys, delivering the individualized experiences customers demand helping businesses achieve their goals.
Customers define their own journeys as they engage across channels. Unique journeys leave behind a trail of interactions that when analyzed produce insights into a customer’s true experience with a business.
Journey Discovery is embedded in Real-Time CX’s Customer Journey Analytics to help businesses quickly and easily discover their customer’s true journeys. It accelerates the listening and analysis of customer interactions to identify common journey experiences and quantify the impact of journeys on business metrics.
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When Journey AI has learned from customers’ interactions it predicts the steps a customer is likely to take before they decide what to do next.
Recognizing and predicting the customer’s behavior Journey AI triggers orchestrated journey experiences delivered the moment the customer interacts with the business. As interactions and touchpoints evolve Journey AI continually learns, fine-tunes, and optimizes to improve Real-Time CX’s performance.
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Journey AI analyzes billions of individual customer interactions without requiring heavy time and resource investment from CX teams. It is proven to exceed the speed and scale demands of the highest traffic platforms in the world.
As customer behaviors evolve, Journey AI adapts and continues to optimize to the changing behavior of customers. This means every business can leverage affordable, scalable AI through our Real-Time CX Platform and achieve rapid time to value for your customers and your business.
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Start you journey, your way today with Alterian.