Forrester Wave Leader 2022

Alterian has been recognized as a LEADER in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022.

Our Real-Time CX platform helps companies adapt to the new customer-led era by discovering the real journeys that customers take across channels, enabling brands to act on those insights with journey orchestration that delivers on critical business objectives.

Alterian’s Real-time CX platform helps businesses:

  • Identify the top journey’s business impact through journey analytics
  • Realize rapid time to value through journey orchestration playbooks
  • Easily integrate with existing solutions and accelerate adoption

Alterian received the highest scores possible in 15 criteria, including Journey Orchestration, Journey Behavior Analysis, Client Experience, Usability and Scalability.

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ALTERIAN REAL-TIME CX

Powering the customer-led journey transformation

Alterian’s Real-Time CX Platform enables businesses to be customer-led and customer centric by delivering the best experiences to their customers in real-time. Discover in the moment customer behaviour insights and action real-time individualized customer journeys and interactions across all channels with the power of AI.

OUR PLATFORM

Journey Analtyics

Journey Analytics
ACTIONABLE INSIGHTS

Leverage the power of artificial intelligence to analyze and discover insights from billions of customer interactions the moment they occur across any channel.

Discover the real journeys customers take and visualize them in easy-to-use dashboards identifying drop offs and points of friction.

Journey Orchestration

Journey Orchestration
INDIVIDUALIZED EXPERIENCE

Act on insights and enhance the customer-led journeys in the moment across any channel.

Predict customers journey path through AI in real-time and automatically deliver individualized experiences that optimize customer and business outcomes.

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