We are a Forrester Wave Leader

Customer Journey Orchestration Platforms 2024

Journey Analytics – Forrester Wave Leader 2024

For the third consecutive time, Alterian has been recognized as a leader in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024. Alterian’s AI-powered Real-Time CX Platform provides deep insights into customer journeys across channels, allowing brands to act on these insights with journey orchestration that achieves critical business objectives.

Alterian’s Real-time CX platform helps businesses:

  • Journey Insight™ by Alterian provides full visibility into online customer journeys with your brand and competitors.
  • Identify the top journey’s business impact through journey analytics
  • Easy to use dashboards for instant performance analysis
  • Journey Analytics powered with AI to immediately action insight in any customer channel

Alterian received the highest possible scores in 18 criteria, including:

Forrester Wave

  • Customer journey analytics
  • Customer journey orchestration across channels
  • Scalability
  • Generative AI
  • Innovation

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