We are a Forrester Wave Leader

Customer Journey Orchestration Platforms 2024

CUSTOMER Journey Orchestration – Forrester Wave Leader 2024

For the third consecutive time, Alterian has been recognized as a leader in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024. Alterian’s AI-powered Real-Time CX Platform provides deep insights into customer journeys across channels, allowing brands to act on these insights with journey orchestration that achieves critical business objectives.

Alterian’s Real-time CX platform helps businesses:

  • Journey Insight™ by Alterian provides full visibility into online customer journeys with your brand and competitors.
  • Journey analytics and AI identify friction points and key insights from customer interactions.
  • AI-powered journey orchestration automatically delivers personalized end-to-end customer experiences across any channel.

Alterian received the highest possible scores in 18 criteria, including:

Forrester Wave

  • Customer journey analytics
  • Customer journey orchestration across channels
  • Scalability
  • Generative AI
  • Innovation

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