Journey Orchestration in Real-Time.

Your customers don’t follow your idea of a journey, they create the journey that is most meaningful to them. Alterian is a Forrester Leader that enables real-time journey building based on real-time customer actions.

  • Respond to any customer action in the moment for increased relevance
  • Use machine learning to anticipate the next best action for every customer
  • Increase loyalty and satisfaction for every customer in every interaction

Alterian achieved the highest score possible in the following criteria in the Forrester Journey Orchestration Platforms Wave:
Forrester Wave Leader

  • Journey Analytics
  • Journey Orchestration
  • Client Experience
  • Usability
  • The Commercial Model 

 

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