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Alterian

Platform overview

Understand your customer journey and deliver exceptional, personalized experiences with the Alterian Real-Time CX Platform.

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One platform

Turn Insight into Action

Alterian's Real-Time CX Platform combines the power of AI with advanced customer journey analytics and real-time journey orchestration.

  • Designed for usability and rapid time to value
  • Simple, scalable setup model for any use case or business need
  • Global partner network of CX, marketing, and technology leaders
The Journey Action Experience Designer, turning journey insight into a multi-channel journey built from logic and channel tiles

Make data-driven decisions with real ROI for your business

Alterian's Real-Time CX Platform allows your teams to see, understand, act, and optimize customer journeys at scale and respond to customer needs in real time.

Journey Insight

Advanced Customer Journey Analytics

Harness the power of AI to discover actionable insights and analytics from your customers across your entire industry.

  • Compare your brand versus competitors
  • Zero IT involvement—it's simple
  • See real activity, not guesswork
Discover Journey Insight

Journey Action

Real-Time Journey Orchestration

Optimize customer journeys across your existing systems to deliver relevant content in true real time with ease.

  • Real-time behavior analysis and decisioning
  • AI-powered next-best actions
  • Control and optimize journeys across channels
Discover Journey Action

Why choose Real-Time CX?

Real-Time CX means you don't have to choose between addressing the customer's challenges and meeting your business needs.

Increase revenue

Discover breakpoints in cross-channel journeys and deliver personalized, next-best actions for your customers that increase conversions.

Reduce business costs

Identify high-volume, high-cost journeys and orchestrate lower cost solutions that prioritize digital-first, self-service resolution.

Improve customer satisfaction

Drive significant uplift in scores like NPS and CSAT by delivering relevant, real-time experiences to your customers.

CX research report

Learn from the latest CX insights

Discover insights from 100+ global leaders, benchmark your CX and customer journey strategies, and learn how to navigate the future of CX.

Download report
Preview of the report The State of Customer Journey Success 2024-2025, from Alterian and CX Network

Forrester Wave

Alterian named a Leader in The Forrester Wave

Our expertise and innovation has been acknowledged as a recurring standout by trusted industry analysts like Forrester. In the most recent Forrester Wave™ report, Alterian received the highest scores possible in 18 criteria, including:

  • Customer journey analytics
  • Real-time journey orchestration across channels
  • Scalability
  • Generative AI
  • Innovation
Learn more

Turn Insight into Action with the Real-Time CX Platform

Contact our team to see our customer journey analytics and real-time orchestration solutions in action.

Request demo