Real-Time CX Platform

Leading journey analytics and orchestration software powering customer-led journey transformation

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Platform Features & Benefits

Journey discovery

Leverage Ai to uncover the hidden journeys buried in data

Ai Powered Insights

Identify the impact of customer journey behavior on business objectives

Orchestration Playbooks

Simple implementation delivering rapid time to value

Real-time Personalization

Delivered automatically through Ai in the moment

Omni-channel integration

Seamlessly integrate channels to listen and action CX in real-time

Journey Analytics

Getting to know your customers and how they behave is easy with Alterian’s Real-Time CX Platform. See how customers actually interact across all of your touchpoints, see where they pause or break the journey, and spot opportunities to improve each journey. Clear, out-of-the-box journey analytic dashboards provide key business metrics to show how your initiatives deliver return on investment.

  • View behavior across all channels
  • Immediately see the benefits of initiatives
  • View Business focused reports
  • See the outcome of tests

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Journey Orchestration

Take control of Journey Orchestration across all channels and deliver an exceptional end-to-end customer experience with the Alterian Real-Time CX Platform. Whether it be delivering the next best actions, personalized recommendations or help channel switching, orchestrating journeys becomes easy.

  • Faster and Easier Changes
  • Rapid Time to Value
  • Take Control
  • Next Best Actions Powered with AI

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AI & Machine Learning

Take advantage of powerful AI and machine learning capabilities to predict recommendations and automate journeys. Easily import models to score in real-time, continually run tests activating the best performing content and predict each consumers next behavior. Verify customer journey results you have tested and view real-time in dashboards.

  • Machine Learning & AI Driven Decisions
  • Better Real-Time Decisioning
  • Automated Testing
  • Utilize Existing Models

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Integrations & connectors

Simple-to-use, secure RESTful APIs and out-of-the-box connectors from Alterian deliver real-time connectivity with customer activity across your organization, there is no need to rip and replace your existing systems. Alterian integrates slow-moving batch data – historic customer transactions, customer segmentation – with individual journey interactions to facilitate real-time decisions and develop an understanding of each customer journey.

  • Fully Empower Channel Capabilities with Real-Time Customer Context Data
  • Integrate Customer Journeys Across All Channels
  • Online and Offline Integration
  • Enable Rapid Digital Transformation

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Speed at Scale

Alterian Real-Time CX Platform is designed to deliver sub 100-millisecond decisions for clients even during their busiest periods. The platform utilizes the latest technology and cloud infrastructure, it runs 24 hours a day, seven days a week, with no downtime – just like your customers. When traffic is high, the system scales to deliver the same speed and performance.

  • Enable Real-Time Decisioning
  • Automatically Scales
  • Runs 24x7x365 with Zero Downtime
  • Highly Resilient and Distributed Architecture

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Alterian's Customer Journey Orchestration Platform

Alterian's leading Real-Time CX technology delivers personalization to customers in real-time, insight and AI-driven decisioning, can integrate and turbo-charge existing channels and systems without having to rip and replace your current technology.

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