Two days of networking with industry experts and Forrester analysts, focused on turning a CX wish list into a to-do list and pushing CX innovation.
Alterian · 2019-06-12 · 2 min read
In June, Alterian was proud to be a sponsor of Forrester's CXNYC 2019. It was two days of networking with industry experts and Forrester's best analysts. The focus of the event was to take your CX strategy to the next level by turning your wish list into a to-do list, and to push CX innovation.
Alterian spent time talking with businesses and leaders throughout the two days. The key emphasis was on driving change within organizations to push forward with customer experience through innovative ideas and the leverage of technology.
Alterian spoke with businesses on the need to understand that customers define their own journeys, and how—through utilizing technology that recognizes the natural path of the customer—businesses can start to put the "C" into "CX".
CRMXchange spent time with Alterian to learn more about our technology.
