CX Research Report: The State of the Customer Journey Experience 2023 – 2024

Alterian has partnered with CX Network to conduct market research into “The State of Customer Journey Experience 2023 – 2024”. Download the report to discover insights from 100 global leaders, benchmark your CX and customer journey strategies, and navigate the future of CX.

Inside the report:

• Assessing the current state of customer journey experience and CX priorities.

• A benchmark of customer journey management and experience in improving customer journeys.

• The challenges and roadblocks to optimizing customer experiences.

• The role of AI and leading technologies used to enhance CX.