CX Research Report: The State of the Customer Journey Experience 2023 – 2024


Alterian has partnered with CX Network to conduct market research into “The State of Customer Journey Experience 2023 – 2024”. Download the report to discover insights from 100 global leaders, benchmark your CX and customer journey strategies, and navigate the future of CX.

Inside the report:

  • Assessing the current state of customer journey experience and CX priorities.
  • A benchmark of customer journey management and experience in improving customer journeys.
  • The challenges and roadblocks to optimizing customer experiences.
  • The role of AI and leading technologies used to enhance CX.


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