Faster Testing, Faster Results



Humans are naturally impatient. When we come up with an idea, we want to implement it and measure it now. All too often it is difficult to see the benefit of new initiatives. You either wait for days or weeks to get hold of the required data, or you beg colleagues to run special analysis, which is frustrating and reduces the flow of new ideas.


The Solution

The Alterian Real-Time CX Platform is designed for automated measurement. As soon as you set up a new initiative to test, the Platform starts to automatically gather data. Users can view standard journey analytics reports to show what is happening now and compare to previous activity. This rapid reporting encourages further innovation and more testing.

The Benefits

The Alterian Real-Time CX Platform is designed to support your business goals. Faster reporting can help you deliver:

  • Understand immediate customer journey paths and change tactics in the moment
  • Track critical business goals like call center activity in real-time
  • Share customer experience measurements with all company stakeholders to help them see operational bottlenecks or potential supply issues


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