Verizon Ditches Email, but You Don’t Have to Lose Contacts

Verizon Ditches Email, but You Don’t Have to Lose Contacts

As you may have heard, Verizon is throwing in the towel on the email business. The company recently announced that it would soon disable its email services, leaving current customers with three options moving forward:

  1. Migrate to an AOL account, keeping their address book, calendar, archived emails, etc. intact.
  2. Transfer their data to a new provider, such as Outlook, Gmail, or Yahoo.
  3. Leave the account alone to be deleted after 180 days of inactivity.

So, what does this mean for marketers? While this transition has some companies scrambling, there’s no need to panic.

What should you do?

Of its 4.5 million email accounts, Verizon has stated that approximately 2.3 million are active, meaning they have been accessed in the last 30 days. There is no current estimate of how many users will opt to migrate to AOL, retaining their “” addresses, versus switching providers or simply being deleted.

Senders can choose to see this shift as an opportunity to reengage with leads, prospects, and clients. By assessing your databases for Verizon contacts, you can prompt users to update their information in preparation for the upcoming changes, minimizing any disconnections or data loss when Verizon finalizes the email closures. This type of engagement management ensures high deliverability to ISPs, especially those with high customer churn (due to users changing providers).

Since no marketer wants to see bounce rates rise, list hygiene is also essential. For Alterian Email Manager clients, our default health scoring options will automatically handle this. Otherwise, examine your bounce logs for Verizon hard bounces and be sure to remove these from your email list to avoid penalties from your provider.

Keep calm and keep marketing

While Verizon hasn’t provided a hard and fast timeline for this migration, adaptive marketers can proactively reconnect with contacts and ensure a smooth transition by simply reaching out to contacts and maintaining tidy lists. So, go forth and email!

Mike headshot

Mike Jovanovic, Email Deliverability and Compliance Manager

Mike has over 5 years’ experience working with Alterian customers encouraging best practices and working with senders and ISPs to ensure a mutual sending relationship.

Mike has worked in the Email industry over 20 years helping senders navigate constant ISP rule changes and expectations while remaining focused on the needs and concerns of senders and their sending reputations.