Alterian’s Real-Time CX Platform progressively builds real-time profiles for each individual customer. Helping businesses to truly understand their customers and improve their experience end-to-end across the complete customer lifecycle.
Disconnected and fragmented customer activity across platforms and channels makes it difficult to deliver relevant, individualized experiences to customers.
Real-Time CX matches customer identifier data and stitches it together to create a unified view of the customer. By unifying real-time interactions, historical activity, customer attributes, and more data types , we help businesses truly understand and leverage their customer’s data. Empowering them to deliver the experiences their customer’s demand.
As interactions occur across channels (such as Web, Email, SMS, App, Call Center, Store, Third-Party Data, plus many more).
Real-Time CX combines unknown anonymous user interactions with known user identities to improve a business’s understanding of each customer across its lifecycle.
Real-Time CX’s Journey AI calls on customer profiles to make in-the-moment decisions that ensure customers receive a relevant, accurate, individualized experience that delights and delivers on business metrics by supercharging the performance of Customer Journey Orchestration & Customer Journey Analytics initiatives.
Learn how Real-Time CX helped this travel company achieve a 19% increase in customer conversions.
Find out how understanding customer journeys helped this retailer reduce channel costs by 50%.
Read how discovering customers true behavior’s helped this Utilities company increase NPS by more than 10%.
Start your journey, your way today with Alterian.