True Real-Time Decisioning

 

Challenge

Customers are impatient. Unless brands keep up with them, they risk losing them. If a customer hits your website and they do not feel you respond to behavior and immediately present the appropriate next best action, they are more likely to leave. The same is true across all channels and all interactions.

 

The Solution

The Alterian Real-Time CX Platform is designed for speed. It enables brands to listen to customer behavior and deliver recommendations, all in under 100 milliseconds and at extreme scale. The Alterian Real-Time CX Platform is designed to connect to all of your channels and it delivers this speed of decisioning, personalization and Next Best Action recommendations even as your customers switch between channels.

The Benefits

The Alterian Real-Time CX Platform is designed to support your business goals. Faster decisioning can help you deliver:

  • Increased revenue by having catching buying signals in the moment
  • Increased engagement by connecting and responding to cross channel activity in real-time
  • Increased retention by noticing intent to churn and diverting customers to immediate resolutions channels such as a call center

Learn more about our Real-Time CX Platform

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